POLICIES

How to Order

Ordering online from the Wiland Associates Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the contents of your cart with a total dollar amount purchased so far. You may also update desired quantities for each item. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

By purchasing from WilandAssociates.com, you agree to abide by all local, state and federal laws.

Customer Satisfaction

At Wiland Associates, customer satisfaction is our #1 goal. We stand behind the quality of our products, and we believe that we can work together with our customers to make every purchase a positive experience. All items are carefully inspected before shipping, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

Please follow these three easy steps to return your item for return or exchange.

  • Call 509.697.9773 and speak with one of our Customer Service professionals to receive a Return Merchandise Authorization (RMA) number.
  • Box up your merchandise in the original packaging. The goods should be well-packed so that we receive them in good condition. Please include your RMA number in the box.
  • Send the item(s) back to us.

We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges). Please allow a minimum of 21 days for us to receive and process your return.

Security

At Wiland Associates, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Wiland Associates is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look for an unbroken key or closed lock on your browser window (depending on your browser and operating system). This means SSL is active and your information is safe.

Your Privacy

At Wiland Associates, your personal information is confidential. We do not rent, sell, barter or trade your information. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Shipping

At Wiland Associates, most orders ship out via UPS within 3-5 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes.

Orders processed using a delayed payment method (such as eCheck) will be delayed until payment has cleared. Please do not select expedited shipping if your payment will be delayed for bank verification.

Please note that we currently deliver orders within the United States only.

Pricing, Payment & Sales Tax

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept Visa, and MasterCard credit cards for online purchases. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. Washington State sales tax is applicable on all orders placed in Washington State.

Contact Us

Please call 509.697.9773 or click here to contact us with any additional questions you may have.

Web site designed by Invisible Ink