Seattle Police Department

April 27, 2007

I am pleased to offer this letter of recommendation regarding the professional services of Richard Andring as well as those of Wiland Associates, LLC.

Mr. Andring and his associates have provided the expertise, training and guidance necessary to help bring an urban area Type III Incident Management Team (IMT) to life in the Seattle Metropolitan region.

I was fortunate enough to participate in one of the Command and General Staff classes instructed by Mr. Andring and Mr. Schwanke and have talked with many of my colleagues in the region from many disciplines (fire, police, public works, emergency management) who have also attended their classes. Their style, knowledge, and experience are routinely praised and appreciated by all audiences. It is not just that they "know their stuff." It is equally evident that they fervently want you to understand how to do your own job when it comes to managing complex events.

Mr. Andring coached our IMT Oversight Task Force through the logistical and strategic processes involved in selecting regional Incident Commanders then assisted us in the process of filling a multiple team roster. His advice in anticipating and resolving issues regarding personnel, policies, training, and team maintenance has been invaluable and much of our success is directly attributable to his commitment and dedication to our efforts.

Wiland Associates offers professional management and training services through reliable, highly respected, and personable individuals whose vast experience offers credibility and value to tangible outcomes. They will have my personal respect and gratitude for a long time to come.

—Barb, Seattle Office of Emergency Management, Seattle Metro IMT Oversight Task Force
Seattle Police Department, City of Seattle

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