City of Baltimore- Office of Emergency Management

November 21, 2015

To Whom It May Concern:

I am happy to write this letter of recommendation concerning Incident Command System (ICS) training and Wiland Associates. After large scale civil unrest experienced by the City of Baltimore in the spring of 20 15 a severe gap in incident management skills within the Baltimore Police Department (BPD) was identified. After searching the country and consulting many experienced professionals it was quite clear that Richard Andring's team was the best suited for our needs.

Initially, Richard flew to Baltimore to discuss a training plan and identify the best suited courses for BPD members to receive training on. During this initial consultation I requested that every course be customized for law enforcement members with scenarios that involved civil unrest in the City of Baltimore. Wiland Associates delivered on every promise and this made all of the difference in delivering meaningful training. Additionally, I specifically requested instructors that had a law enforcement background and extensive background in ICS. This requirement was honored throughout the course of trainings and the level of trust that participants had with a peer instructor was pivotal.

Another benchmark of my satisfaction with the services provided was the professionalism and customer service by the entire team. From the office staff, to every single instructor that came to Baltimore, the team was incredibly customer focused and professional. There were several instances we experienced with schedule conflicts or credential requests and they were all handled with patience and courtesy.

Based on my experience any jurisdiction requiring ICS training, regardless of agency type or background, would be in extremely capable hands with Wiland Associates. Please feel free to contact me directly if you have any specific questions or would like to discuss my experience in greater detail.

Sincerely,

Brian Bovaird

Director of Operations 




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